Customer experience

Currently, the container shipping industry is extremely fragmented in terms of data, processes and technology. This lack of alignment prevents interoperability, which hinders collaboration, decreases reliability and impacts the effectiveness of virtually every container shipping process. Poor data flows lead to limited visibility into the status and location of vessels, cargo and equipment. Manual data entry and paper-based documentation slow down processes and increase human error. For every stakeholder, a lack of access to accurate, timely digital data increases operational costs by creating inefficiency, uncertainty and waste. 

DCSA envisions a fully interoperable global trade ecosystem in which all stakeholders have on-demand access to accurate, timely digital shipping data and documents. By aligning data, processes and technology, DCSA standards allow trade participants to automatically exchange critical information in real-time. This not only ensures visibility into the end-to-end cargo journey, it improves operational efficiency and lowers costs by eliminating error-prone manual processes. Ultimately, widespread adoption of DCSA standards will empower stakeholders to make more effective business decisions and improve resource utilisation, increasing the value and sustainability of all shipping operations.